Privacy Policy

1. Data Controller

Le Montaigu Hotel
Esquièze-Sère, 65120 Luz-Saint-Sauveur, France
Email: info@lemontaigu.com
Phone: 05 62 92 81 71

2. Data Collected

While you browse our website and make reservations, we may collect the following information:

• Last name, first name, email address, phone number
• Dates of stay, room preferences
• Browsing data (cookies, IP address)

3. Purposes of the processing

Your data is used for:

• Managing your reservations (accommodations and restaurants)
• Sending communications related to your stay
• Improving our services and our website
• Compliance with our legal and tax obligations

4. Legal Basis

The processing of your data is based on:

• Performance of a contract (reservation)
• Your consent (newsletter, non-essential cookies)
• Our legitimate interest (improving our service)
• Our Legal Obligations

5. Recipients

Your data may be shared with:

• Our online booking provider (SiteMinder)
• Our web hosting provider (IONOS)
• The competent authorities in cases of legal obligation

No data is transferred outside the European Union.

6. Retention period

Your data will be retained for as long as necessary to fulfill the purposes described above, and for a maximum of 3 years after your last contact with our organization.

7. Your rights

In accordance with the GDPR, you have the following rights:

• Right of access, rectification, and erasure
• Right to restriction of processing
• Right to data portability
• Right to object

To exercise your rights, please contact us at info@lemontaigu.com.

You may also file a complaint with the CNIL (www.cnil.fr).

8. Cookies

Our website uses cookies to ensure it functions properly and to enhance your experience. You can manage your cookie preferences via the banner that appears when you first visit the site.

[PLACEHOLDER: Details of cookies used following a technical audit]