Privacy Policy

Last updated: April 28, 2026

1. Data Controller

Hôtel Le Montaigu
Esquièze-Sère, 65120 Luz-Saint-Sauveur, France
Email: info@lemontaigu.com
Téléphone : 05 62 92 81 71

2. Data Collected

While you browse our website and make reservations, we may collect the following information:

Last name, first name, email address, phone number
Dates of stay, room preferences
Browsing data (cookies, IP address)

3. Purposes of the processing

Your data is used for:

Managing your reservations (accommodations and restaurants)
Sending communications related to your stay
Improving our services and our website
Compliance with our legal and tax obligations

4. Legal Basis

Le traitement de vos données repose sur :

Performance of a contract (reservation)
Votre consentement (newsletter, cookies non essentiels)
Our legitimate interest (improving our service)
Our Legal Obligations

5. Recipients

Your data may be shared with:

Notre prestataire de réservation en ligne (SiteMinder)
Notre hébergeur web (IONOS)
The competent authorities in cases of legal obligation

No data is transferred outside the European Union.

6. Retention period

Your data will be retained for as long as necessary to fulfill the purposes described above, and for a maximum of 3 years after your last contact with our organization.

7. Your rights

In accordance with the GDPR, you have the following rights:

Right of access, rectification, and erasure
Right to restriction of processing
Right to data portability
Right to object

To exercise your rights, please contact us at info@lemontaigu.com.

You may also file a complaint with the CNIL (www.cnil.fr).

8. Cookies

Our website uses cookies to ensure it functions properly and to enhance your experience. You can manage your cookie preferences via the banner that appears when you first visit the site.

[ESPACE RÉSERVÉ : détail des cookies utilisés après audit technique]